2013Unpublished venueRequires access

Courteous Practice Staff Can Reduce Your Malpractice Risk

Jeffrey D. Brunken

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Abstract

Patients who feel disrespected or poorly treated are more likely to sue if there is a bad outcome. Here's how to encourage a more respectful office environment.

About this research paper

What this paper is about

Patients who feel disrespected or poorly treated are more likely to sue if there is a bad outcome. Here's how to encourage a more respectful office environment.

Why it matters

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Key contribution

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Method / approach

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Main findings

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Available abstract

Patients who feel disrespected or poorly treated are more likely to sue if there is a bad outcome. Here's how to encourage a more respectful office environment.

Key concepts: Malpractice, Business, Risk analysis (engineering), Actuarial science, Medicine, Law, Political science

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