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Trends and Innovations in Mobile Banking

Vedran Tomić, Danijela Stojanović

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Abstract

The development of the internet and mobile technologies has influenced the \ntransformation of many industrial branches, including particular economies. \nThe increasing use of mobile phones and the use of the internet have changed \nmany industries, including banking. Online banking, which is easily done from \nhome or from the office through a personal computer, has fought for its place \nin comparison to traditional bank transfers. Information on the status of a bank \naccount or payment transaction in a short time via mobile phones is merged as \n"mobile banking". Mobile banking has advanced to today's payment with the \nhelp of mobile phones anywhere and anytime, and mobile phone \nmanufacturers have had to meet the growing needs of users for simpler and \neasier banking transactions. A revolutionary step forward in this area was the \nproduction of smartphones, which made contactless payments. The \ndevelopment of mobile technologies has thus affected changes in banking \noperations, with the main goal of providing new distribution channels for \nbanking services. All this led to intensive cooperation between mobile \noperators and banks. The lower costs of mobile banking, as well as more \naccessible services in time and place of banking transactions, have contributed \nto the number of users of mobile banking services constantly increasing in the \nworld, but also in Serbia.

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What this paper is about

The development of the internet and mobile technologies has influenced the \ntransformation of many industrial branches, including particular economies. \nThe increasing use of mobile phones and the use of the internet have changed \nmany industries, including banking. Online banking, which is easily done from \nhome or from the office through a personal computer, has fought for its place \nin comparison to traditional bank transfers. Information on the status of a bank \naccount or payment transaction in a short time via mobile phones is merged as \n"mobile banking". Mobile banking has advanced to today's payment with the \nhelp of mobile phones anywhere and anytime, and mobile phone \nmanufacturers have had to meet the growing needs of users for simpler and \neasier banking transactions. A revolutionary step forward in this area was the \nproduction of smartphones, which made contactless payments. The \ndevelopment of mobile technologies has thus affected changes in banking \noperations, with the main goal of providing new distribution channels for \nbanking services. All this led to intensive cooperation between mobile \noperators and banks. The lower costs of mobile banking, as well as more \naccessible services in time and place of banking transactions, have contributed \nto the number of users of mobile banking services constantly increasing in the \nworld, but also in Serbia.

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Available abstract

The development of the internet and mobile technologies has influenced the \ntransformation of many industrial branches, including particular economies. \nThe increasing use of mobile phones and the use of the internet have changed \nmany industries, including banking. Online banking, which is easily done from \nhome or from the office through a personal computer, has fought for its place \nin comparison to traditional bank transfers. Information on the status of a bank \naccount or payment transaction in a short time via mobile phones is merged as \n"mobile banking". Mobile banking has advanced to today's payment with the \nhelp of mobile phones anywhere and anytime, and mobile phone \nmanufacturers have had to meet the growing needs of users for simpler and \neasier banking transactions. A revolutionary step forward in this area was the \nproduction of smartphones, which made contactless payments. The \ndevelopment of mobile technologies has thus affected changes in banking \noperations, with the main goal of providing new distribution channels for \nbanking services. All this led to intensive cooperation between mobile \noperators and banks. The lower costs of mobile banking, as well as more \naccessible services in time and place of banking transactions, have contributed \nto the number of users of mobile banking services constantly increasing in the \nworld, but also in Serbia.

Key concepts: Mobile banking, Mobile payment, Business, SMS banking, Mobile phone, Database transaction, The Internet, Payment

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