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2018•SU+ Digital Repository (Strathmore University)Open access

Management perception of influence of service quality on customer satisfaction among Commercial Banks in Kenya: a case study of Equity Bank

Lorna Wachira

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Abstract

Submitted in partial fulfillment of the requirements for the Master of Business Administration at Strathmore University

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Submitted in partial fulfillment of the requirements for the Master of Business Administration at Strathmore University

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Available abstract

Submitted in partial fulfillment of the requirements for the Master of Business Administration at Strathmore University

Key concepts: Equity (law), Service quality, Customer satisfaction, Business, Perception, Marketing, Service (business), Psychology

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