Impacts of information quality on decision-making

Prior investigations have pointed out that an understanding of the impacts of information quality is essential to the organisation's success. Nevertheless, few investigations have analysed the impacts of information quality in a business context. This paper analyses the impacts of information quality on the decision-making process in a systematic way. To reach this goal, we suggest a pragmatic approach that allows estimation of information quality categories and dimensions. The results of the proposed approach indicate that intrinsic and contextual categories of information quality affect decision quality in a positive manner. On the other hand, decision quality is not necessarily influenced by representational category of the information quality. Additionally, the findings suggest that, contrary to consistency, increased information completeness and accuracy significantly improves the quality of the decision. Consequently, not all of the categories of information quality have the same effectiveness for the amelioration of decision quality.