An Empirical Investigation of M-Government Acceptance in Developing Countries

Technological development in the past decade has motivated governments in developing countries to focus on leveraging new technologies for efficient and effective public service delivery. M-government has been singled out as one of the fundamental aspect for socio-economic growth in developing countries. Therefore, this study aims at investigating the factors that influence individuals in adoption of new technology, specifically m-government in the context of developing countries. Precisely, this study was to present and empirically validate a research model based on user behavior that examine m-government acceptance in developing countries and inspect the moderating role of facilitating conditions on m-government adoption. The research model was tested using data from 248 respondents from Kenya, surveyed between August and September 2011. The results indicated that the proposed model explained a variance of 60.5 percent of behavior intention to use m-government. In addition, facilitating conditions were found to be a crucial spur to m-government acceptance in developing countries.