Logistics Performance on Service Delivery the Case of Ethiopian Shipping and Logistics Service Enterprise

The objective of this study is to assess the logistics performance of Ethiopia Shipping and Logistic Service Enterprise. Specifically, simple random sampling is deployed as a sampling technique since the list of target population is known. They are 1060 employee and more than 300 importers, exporter and transport association selected as respondents of the study. However, primary sources of data gathered from Ethiopia Shipping and Logistic Service Enterprise library and yearly report of the enterprise to assess their logistics performance. The data is collected through structured interviews based on questionnaire, which is developed based on the three dimensions of logistics performance. The respondents have been approached by the data collectors at either their office or on their seals area. In order to examine the date correlation analysis were used. The data entry and analysis was conducted by using Statistical Package for Social Since version 20 and chi-square used to correlation analysis between customer and employee of the enterprise. It is concluded that Ethiopia Shipping and Logistic Service Enterprise were less performing in their logistics performance. The findings of the study revealed that each dimensions of logistics performance (logistics differentiation, logistics efficiency and logistics effectiveness) have under performance. The study recommended for Ethiopia Shipping and Logistic Service Enterprise to continuously improve their logistical performance, among other things, through strengthening and developing a good relationship with others modernize their order management practice. Furthermore, it is also advisable for them to further improve the relationship between customer and other sister company or enterprise of in a foreign country. Keywords/phrases: logistics performance, logistics differentiation, logistics efficiency, logistics effectiveness