2018JIMS8M The Journal of Indian Management & StrategyRequires access

Organizational justice, employee job satisfaction and employee engagement: A case of telecom industry

Meenakshi Nargotra, Jyoti Sharma

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Abstract

Employees of an organization are the real asset to it as they are the key behind its success or failure in an industry. It therefore becomes vital for organizations to satisfy and engage their employees. Furthermore, employee judgment about distributive and procedural justice influences their satisfaction level. So the present study aims to investigate the influence of organizational justice on employee job satisfaction and impact of employee job satisfaction on employee engagement. Data was collected from employees of private telecom players in the state of J&K through self-administered questionnaire. Further, regression analysis is done to check the impact of the organizational justice on employee job satisfaction and employee job satisfaction on employee engagement. Finding support, the hypothesis that organizational justice has positive influence on job satisfaction and employee job satisfaction positively influences employee engagement. This paper contributes to existing knowledge by studying three different constructs in context of telecom sector within the state of J&K.

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What this paper is about

Employees of an organization are the real asset to it as they are the key behind its success or failure in an industry. It therefore becomes vital for organizations to satisfy and engage their employees. Furthermore, employee judgment about distributive and procedural justice influences their satisfaction level. So the present study aims to investigate the influence of organizational justice on employee job satisfaction and impact of employee job satisfaction on employee engagement. Data was collected from employees of private telecom players in the state of J&K through self-administered questionnaire. Further, regression analysis is done to check the impact of the organizational justice on employee job satisfaction and employee job satisfaction on employee engagement. Finding support, the hypothesis that organizational justice has positive influence on job satisfaction and employee job satisfaction positively influences employee engagement. This paper contributes to existing knowledge by studying three different constructs in context of telecom sector within the state of J&K.

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Available abstract

Employees of an organization are the real asset to it as they are the key behind its success or failure in an industry. It therefore becomes vital for organizations to satisfy and engage their employees. Furthermore, employee judgment about distributive and procedural justice influences their satisfaction level. So the present study aims to investigate the influence of organizational justice on employee job satisfaction and impact of employee job satisfaction on employee engagement. Data was collected from employees of private telecom players in the state of J&K through self-administered questionnaire. Further, regression analysis is done to check the impact of the organizational justice on employee job satisfaction and employee job satisfaction on employee engagement. Finding support, the hypothesis that organizational justice has positive influence on job satisfaction and employee job satisfaction positively influences employee engagement. This paper contributes to existing knowledge by studying three different constructs in context of telecom sector within the state of J&K.

Key concepts: Organizational justice, Employee engagement, Job satisfaction, Business, Call centre, Employee research, Employee voice, Public relations

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