2018•Research Repository (University of Gloucestershire)Open access
The Impact of SAP on the Utilisation of Business Process Management (BPM) Maturity Models in ERP projects
Markus Grube
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Abstract
The SAP Enterprise Resource Planning (ERP) system is a leading software solution for corporate business functions and processes. Business Process Management (BPM) is a management approach designed to create and manage organizations’ business processes. Both promise an improvement of business processes in companies and can be used together in organizations. In conjunction with the SAP ERP system and BPM approach, BPM maturity models can be used as diagnostic tools that allow an organization to assess and monitor the maturity of its business processes. This research analyses the complex relationships between SAP, BPM and BPM maturity models. The aim is to investigate and analyse the interaction between the use of the SAP ERP software package and the deployment of BPM maturity models. The research adopts a multiple case study approach, based on semi-structured expert interviews, and provides an in-depth insight into how a small number of organizations use SAP, BPM and BPM maturity models.
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