Advice in the Workplace

Abstract This chapter reviews research related to the role of advice in workplace interactions. Indeed, advice is a ubiquitous aspect of work processes, and it is commonly sought, purchased, and received. The chapter first defines advice, reviews the benefits of advice taking, and explain findings related to advice discounting. In discussing factors that influence such behavior, the focus is on advisor characteristics (e.g., expertise, intentions, and confidence) and then on psychological states and traits of the decision maker that influence the receipt of advice. Next, the chapter discusses topics that are particularly important in the context of workplace relationship in relation to the aforementioned factors, which include seeking and purchasing advice, advisor motives, unsolicited advice, and withholding advice. The chapter concludes with methodological observations and ideas for future research, as well as with advice on giving advice.