Inter-Governmental E-Government Processes:Comparison of Different Solution Approaches- Based on Examples from Switzerland / Europe

The main objective of this article is to describe different solution approaches for e-Government processes across different institutions at different levels of public administrations: a phased approach for specific e-Government solutions and a platform approach for cross-organisational public services. We discuss selection criteria for the different approaches considering several examples and indicate a relationship between the expected return-on-investment and the complexity of the solution.