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2016•Universiti Putra Malaysia Institutional Repository (Universiti Putra Malaysia)Open access

The quality of the rural library service in Malaysia: the views of the rural community

Siti Zobidah Omar, Jusang Bolong, Jeffrey Lawrence D’Silva, Samsul Farid Samsuddin, Raidah Mazuki, Hayrol Azril Mohamed Shaffril

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Abstract

The present study aims to identify the quality of the rural library service in Malaysia. The study is qualitative in nature whereby the data were gathered via three focus group discussions. In general, the data reflect that the majority of rural library services are delivered to the rural community to a high quality. Nevertheless, there are some issues such as a lack of updated educational materials, internet connection and signage as well as lack of interests among young users that need to be taken into consideration. A number of discussions have been highlighted which it is hoped will assist those concerned in constructing strategies to further enhance the quality and effectiveness of Malaysia’s rural library services.

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What this paper is about

The present study aims to identify the quality of the rural library service in Malaysia. The study is qualitative in nature whereby the data were gathered via three focus group discussions. In general, the data reflect that the majority of rural library services are delivered to the rural community to a high quality. Nevertheless, there are some issues such as a lack of updated educational materials, internet connection and signage as well as lack of interests among young users that need to be taken into consideration. A number of discussions have been highlighted which it is hoped will assist those concerned in constructing strategies to further enhance the quality and effectiveness of Malaysia’s rural library services.

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Available abstract

The present study aims to identify the quality of the rural library service in Malaysia. The study is qualitative in nature whereby the data were gathered via three focus group discussions. In general, the data reflect that the majority of rural library services are delivered to the rural community to a high quality. Nevertheless, there are some issues such as a lack of updated educational materials, internet connection and signage as well as lack of interests among young users that need to be taken into consideration. A number of discussions have been highlighted which it is hoped will assist those concerned in constructing strategies to further enhance the quality and effectiveness of Malaysia’s rural library services.

Key concepts: Focus group, Signage, Quality (philosophy), Public relations, The Internet, Service (business), Rural area, Qualitative research

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