Understanding User Satisfaction Evaluation in Low Occupancy Sustainable Workplaces

This paper presents the findings of a post-occupancy evaluation (POE) applied to a building in the UK. The design of the building was generated through an externally funded research project over two years from 2005 to 2007. The construction of the building was completed in 2010. After a period of occupancy, a POE of the building was carried out in 2015. The POE offered an opportunity to investigate the effect of occupant behaviour on the performance of the building and their level of comfort and satisfaction. We adopted a field survey method to evaluate the comfort and satisfaction of users by asking them a series of questions to analyse how they felt in different parts of the building throughout the course of the year. In our analysis, the users were prompted to provide a subjective measure of the building regarding a range of internal conditions such as air temperature, humidity, air movement, air quality, daylight, artificial light, and noise. The analysis supports the notion that in naturally-ventilated buildings some users may find the building to be hot in summer while cold in winter. The high level of control the users have over the operation of the building contributes to their comfort and satisfaction. The users demonstrated a tendency to be satisfied despite environmental factors and to forgive some aspects of the building which are not performing as they should. The paper offers a perspective on statistical user satisfaction in a low occupancy building and attempts to explain the role of workplace wellbeing on occupant perception of comfort in this case.