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2005•Journal of Computer Information SystemsRequires access

An Enterprise Application Integration (EAI) Case-Study: Seamless Mortgage Processing at Harmond Bank

Wing Lam

Open publisher page 24 citations

Abstract

Many organizations manage and maintain a diverse portfolio of information system (IS) applications. The integration of these applications is often necessary to support broader enterprise-wide business solutions such as e-business, automated supply chain management (SCM), customer relationship management (CRM) and enterprise resource planning (ERP). Enterprise application integration (EAI) is one approach to IS application integration. The paper presents a case study of an integration project at Harmond Bank where an EAI approach was used to integrate the IS applications in its home loans division. The case-study highlights many of the management and architectural decisions that are pertinent to IS application integration projects, and lessons learned from the case are discussed.

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What this paper is about

Many organizations manage and maintain a diverse portfolio of information system (IS) applications. The integration of these applications is often necessary to support broader enterprise-wide business solutions such as e-business, automated supply chain management (SCM), customer relationship management (CRM) and enterprise resource planning (ERP). Enterprise application integration (EAI) is one approach to IS application integration. The paper presents a case study of an integration project at Harmond Bank where an EAI approach was used to integrate the IS applications in its home loans division. The case-study highlights many of the management and architectural decisions that are pertinent to IS application integration projects, and lessons learned from the case are discussed.

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OpenAlex reports 24 citations for this work. Citation counts describe recorded attention and do not establish research quality.

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Available abstract

Many organizations manage and maintain a diverse portfolio of information system (IS) applications. The integration of these applications is often necessary to support broader enterprise-wide business solutions such as e-business, automated supply chain management (SCM), customer relationship management (CRM) and enterprise resource planning (ERP). Enterprise application integration (EAI) is one approach to IS application integration. The paper presents a case study of an integration project at Harmond Bank where an EAI approach was used to integrate the IS applications in its home loans division. The case-study highlights many of the management and architectural decisions that are pertinent to IS application integration projects, and lessons learned from the case are discussed.

Key concepts: Enterprise application integration, Enterprise resource planning, Process management, Computer science, System integration, Enterprise integration, Enterprise software, Enterprise information system

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