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2016•IEEE International Conference on Cloud Computing Technology and ScienceRequires access

Externalization of knowledge through Group Storytelling: a case study in online tutoring

Maria Teresa A. Gouvêa, Flávia Maria Santoro, Cláudia Cappelli, Mariano Pimentel

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Abstract

One of the great challenges of knowledge management is the externalization of knowledge (the conversion of tacit in explicit knowledge) effectively. Tacit knowledge is associated with personal experiences and represents the subjective knowledge that is often difficult to be formalized or explained. Group Storytelling is an important approach to tacit knowledge retrieval, which through the collaborative construction of stories it helps in externalization. This paper presents an exploratory case study with tutors of an online course, whose results showed that it is possible to capture the tacit knowledge through this technique with computer system support.

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What this paper is about

One of the great challenges of knowledge management is the externalization of knowledge (the conversion of tacit in explicit knowledge) effectively. Tacit knowledge is associated with personal experiences and represents the subjective knowledge that is often difficult to be formalized or explained. Group Storytelling is an important approach to tacit knowledge retrieval, which through the collaborative construction of stories it helps in externalization. This paper presents an exploratory case study with tutors of an online course, whose results showed that it is possible to capture the tacit knowledge through this technique with computer system support.

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Available abstract

One of the great challenges of knowledge management is the externalization of knowledge (the conversion of tacit in explicit knowledge) effectively. Tacit knowledge is associated with personal experiences and represents the subjective knowledge that is often difficult to be formalized or explained. Group Storytelling is an important approach to tacit knowledge retrieval, which through the collaborative construction of stories it helps in externalization. This paper presents an exploratory case study with tutors of an online course, whose results showed that it is possible to capture the tacit knowledge through this technique with computer system support.

Key concepts: Externalization, Tacit knowledge, Explicit knowledge, Knowledge management, Storytelling, Procedural knowledge, Computer science, Personal knowledge management

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