Improving Business Performance of Company XXX by the Application of Lean Management Techniques

Today, in the reality of dynamic technological advance and intensified market competition, companies, as never before, struggle to remain competitive. Therefore their management has to be able not only to respond quickly to the changing conditions of conducting business, but think a few steps ahead. In this situation, the utilization of Lean can be considered as an additional competitive advantage. Lean has already proven its effectiveness and ability to significantly influence the business performance of manufacturing companies. An increasing number of successful implementations of Lean principles and techniques into administrative areas can be found around the globe. These facts induce people to study the Lean concept more deeply. This work outlines the fundamentals of Lean, its principles, techniques and tools which can be applied in the administrative processes of organisations. It is based on a systematic review of the literature and further recommendations and suggestions on Lean utilization. The outcomes of the work include a developed model for introducing a Lean Office process in Metinvest, a plan for Lean training of the company personnel and detailed examples of the practical use of such Lean tools as value stream mapping and 5S System in the office environment.