Impact of employee job satisfaction on organizational performance: An empirical study

Employee satisfaction is considered weighty when it comes to define organizational success. Employee’s satisfaction is a central concern particularly in the service industry, and enhancementof employee satisfaction becomes critical because it is a key to business success of any organization. The purpose of this study is to investigate the impact of employee job satisfaction on organizational performance in the context of banking sector. The hypothesis was tested using SEM technique on a sample of 440 commercial bank employees. The result confirms that employee job satisfaction has substantial significant impact on organizational performance. This study provides useful information for banking organizations to improve their overall performance by enhancing employee job satisfaction. The limitations and future directions of this study are also discussed.