The Communication Styles and Nursing Service Satisfaction of Clinical Research Nurses Perceived by Clinical Subjects

Purpose This study aimed to examine the communication styles and nursing service satisfaction of clinical research nurses perceived by clinical subjects. Methods The data were collected with self-administrated questionnaires after receiving consents from 200 clinical trial subjects. The data were analysed with descriptive statistics, t-test, ANOVA, Pearson’s correlation coefficients and stepwise multiple regression analysis using SPSS 21.0 statistic program. Results Clinical subjects perceived that clinical research nurses used the informative, affective, and non-authoritative communication styles. The study identified factors influencing the nursing service satisfaction, and they were the informative communication styles (β=.34, p<.001) and affective communication styles (β=.35, p<.001, R2=37%) by multiple linear regression. Conclusion If educational programs on communication are developed to help clinical research nurses use the informative and affective communication styles according to the characteristics of subjects and applied to the field of practice, they will be able to increase the nursing service satisfaction and contribute to the higher quality of clinical trials. Keywords: Communication, Satisfaction 주요어: 의사소통, 만족도