Conceptualization of a smart communicative luggage that communicates to the user and its environment

The aviation industry is going through a lot of changes in order to make the passenger experience more pleasant. Baggage handling services for check-in luggage are becoming even more seamless for the user with pick-up services emerging which take care of the luggage from home to end destination. However, a major issue is that passengers do not trust the check-in system due to bad reputation of luggage mishandling, and airports and airlines lack the data to monitor the luggage mishandling rate. The communicative security luggage is a cloud based notification system which only sends messages to all stakeholders (airlines, airport staff and passengers) when the luggage has an issue e.g. theft, the luggage has boarded the wrong aircraft etc. As soon as airlines receive the information, the airport staff who is in charge of the baggage handling can go to the site by locating the luggage and take action. As the issues of the luggage are being solved, the passenger is notified for his peace of mind.