Value co-creation in service interactions: dimensions and antecedents
Carmen Neghina, Marjolein C.J. Caniëls, J.M.M. Bloemer, M.J.H. van Birgelen
Abstract
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Carmen Neghina, Marjolein C.J. Caniëls, J.M.M. Bloemer, M.J.H. van Birgelen
Abstract
Open-access reader
Contains fulltext : 119106.pdf (Publisher’s version ) (Open Access)
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Contains fulltext : 119106.pdf (Publisher’s version ) (Open Access)
Key concepts: Conceptualization, Service-dominant logic, Value (mathematics), Co-creation, Service (business), Joint (building), Knowledge management, Value creation