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SERVICES AUTOMATION AND PERFORMANCE: EVIDENCE FROM DEPOSIT MONEY BANKS IN NIGERIA

Yusuf Abdullahi

Open publisher page 4 citations

Abstract

The study focuses on automated banking services and performance of money deposit banks, the automated services represented by electronic banking and performance proxied by return on asset, return on equity and volume of deposit by customers. The study examines the impact of e-banking on the performance of deposit money banks in Nigeria. Secondary data is extracted and used for analysis from the financial statement of all the 20 banks within 2007-2011 and simple regression is used as tool of analysis. The result reveals that electronic banking has positively, strongly and significantly impacted on the performance of money deposit banks in Nigeria. It is therefore recommended that the management of the banks to increase investment on electronic banking services in order to improve the return on asset and equity as well as volume of deposit from customers.

About this research paper

What this paper is about

The study focuses on automated banking services and performance of money deposit banks, the automated services represented by electronic banking and performance proxied by return on asset, return on equity and volume of deposit by customers. The study examines the impact of e-banking on the performance of deposit money banks in Nigeria. Secondary data is extracted and used for analysis from the financial statement of all the 20 banks within 2007-2011 and simple regression is used as tool of analysis. The result reveals that electronic banking has positively, strongly and significantly impacted on the performance of money deposit banks in Nigeria. It is therefore recommended that the management of the banks to increase investment on electronic banking services in order to improve the return on asset and equity as well as volume of deposit from customers.

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OpenAlex reports 4 citations for this work. Citation counts describe recorded attention and do not establish research quality.

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Available abstract

The study focuses on automated banking services and performance of money deposit banks, the automated services represented by electronic banking and performance proxied by return on asset, return on equity and volume of deposit by customers. The study examines the impact of e-banking on the performance of deposit money banks in Nigeria. Secondary data is extracted and used for analysis from the financial statement of all the 20 banks within 2007-2011 and simple regression is used as tool of analysis. The result reveals that electronic banking has positively, strongly and significantly impacted on the performance of money deposit banks in Nigeria. It is therefore recommended that the management of the banks to increase investment on electronic banking services in order to improve the return on asset and equity as well as volume of deposit from customers.

Key concepts: Return on assets, Business, Electronic banking, Equity (law), Return on equity, Demand deposit, Order (exchange), Retail banking

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SERVICES AUTOMATION AND PERFORMANCE: EVIDENCE FROM DEPOSIT MONEY BANKS IN NIGERIA — Research Paper | ScholarLens