ScholarLens Back to search
2016•J for Global Business AdvancementRequires access

On the impact of ISO 9000 certification on organisations: a comparative study

C. P. Kartha

Open publisher page 2 citations

Abstract

This paper presents the results of a research project focusing on the advantages associated with ISO 9000 certification. In particular, this study compares the impact of ISO 9000 certification based on samples from US and Indian companies. A survey involving both ISO 9000 certified and non-certified companies from the USA and India is conducted and the results are presented. The impact of certification on the organisational effectiveness of companies with and without certification for each country is compared, based on a number of factors such as customer satisfaction, profitability and productivity.

About this research paper

What this paper is about

This paper presents the results of a research project focusing on the advantages associated with ISO 9000 certification. In particular, this study compares the impact of ISO 9000 certification based on samples from US and Indian companies. A survey involving both ISO 9000 certified and non-certified companies from the USA and India is conducted and the results are presented. The impact of certification on the organisational effectiveness of companies with and without certification for each country is compared, based on a number of factors such as customer satisfaction, profitability and productivity.

Why it matters

OpenAlex reports 2 citations for this work. Citation counts describe recorded attention and do not establish research quality.

Key contribution

A contribution statement is not available in the OpenAlex record.

Method / approach

Method details are not available in the OpenAlex metadata.

Main findings

Findings are not separately available in the OpenAlex metadata.

Limitations

Limitations are not available in the OpenAlex metadata.

Applications

Application details are not available in the OpenAlex metadata.

Available abstract

This paper presents the results of a research project focusing on the advantages associated with ISO 9000 certification. In particular, this study compares the impact of ISO 9000 certification based on samples from US and Indian companies. A survey involving both ISO 9000 certified and non-certified companies from the USA and India is conducted and the results are presented. The impact of certification on the organisational effectiveness of companies with and without certification for each country is compared, based on a number of factors such as customer satisfaction, profitability and productivity.

Key concepts: Certification, Business, Profitability index, Productivity, Accounting, Product certification, Customer satisfaction, Marketing

Related papers

Related paper 1Related paper 2Related paper 3
Back to paper searchBrowse research topicsOriginal source
On the impact of ISO 9000 certification on organisations: a comparative study — Research Paper | ScholarLens