Slaying the dragon myth: A qualitative study of receptionists in UK general practice
Jonathan Hammond, Katja C Gravenhorst, Emma Funnell, Susan Beatty, Derek Hibbert, Jonathan Lamb, Heather Burroughs, Marija Kovandzic, Mark Gabbay, Christopher F Dowrick, Linda Gask, Waquas Waheed, Carolyn Anne Chew-Graham
Abstract