2016Zenodo (CERN European Organization for Nuclear Research)Open access

Reasons For Selecting A Retail Store And The Satisfaction Level Of Customer’S

Dr. M. Selvarani

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Abstract

Consumer is the nerve centre around which any business revolves. Same is true in the case of retail business also. Consumer behaviour signifies the totality of consumers decisions with respect to the acquisition, consumption and disposition of goods, services, time and ideas by human decision-making units. Consumer behaviour frequently involves decisions within retailing contexts or with retail phenomena serving as boundary or framing conditions.

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Consumer is the nerve centre around which any business revolves. Same is true in the case of retail business also. Consumer behaviour signifies the totality of consumers decisions with respect to the acquisition, consumption and disposition of goods, services, time and ideas by human decision-making units. Consumer behaviour frequently involves decisions within retailing contexts or with retail phenomena serving as boundary or framing conditions.

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Available abstract

Consumer is the nerve centre around which any business revolves. Same is true in the case of retail business also. Consumer behaviour signifies the totality of consumers decisions with respect to the acquisition, consumption and disposition of goods, services, time and ideas by human decision-making units. Consumer behaviour frequently involves decisions within retailing contexts or with retail phenomena serving as boundary or framing conditions.

Key concepts: Customer satisfaction, Business, Marketing, Advertising

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