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2016•Unpublished venueRequires access

THE QUALITY AND USERS SATISFACTION OF WEB-BASED ACADEMIC INFORMATION SYSTEM

I Gusti Ngurah Agung Suaryana, I Gusti Ayu Eka Damayanthi, Ni K. Lely Aryani M

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Abstract

The purpose of this study is to evaluate the quality of web-based academic information system in FEBUnud and its impact to user satisfaction. The users of this system are students, lectures, and academicstaff of FEB Unud. This study will survey the perception of students, lectures, and staff on the quality andtheir satisfaction of the Academic Information System. The quality system includes three elements, namelythe information quality, system quality, and the service quality. The quality of this web-based academicinformation system is expected to affect the satisfaction of the system users. For FEB Unud, the result ofthis study is expected to provide feedback for the faculty leaders in order to take corrective measures.For other educational institutions, the study is expected to be a model of academic information systemdevelopment.

About this research paper

What this paper is about

The purpose of this study is to evaluate the quality of web-based academic information system in FEBUnud and its impact to user satisfaction. The users of this system are students, lectures, and academicstaff of FEB Unud. This study will survey the perception of students, lectures, and staff on the quality andtheir satisfaction of the Academic Information System. The quality system includes three elements, namelythe information quality, system quality, and the service quality. The quality of this web-based academicinformation system is expected to affect the satisfaction of the system users. For FEB Unud, the result ofthis study is expected to provide feedback for the faculty leaders in order to take corrective measures.For other educational institutions, the study is expected to be a model of academic information systemdevelopment.

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Available abstract

The purpose of this study is to evaluate the quality of web-based academic information system in FEBUnud and its impact to user satisfaction. The users of this system are students, lectures, and academicstaff of FEB Unud. This study will survey the perception of students, lectures, and staff on the quality andtheir satisfaction of the Academic Information System. The quality system includes three elements, namelythe information quality, system quality, and the service quality. The quality of this web-based academicinformation system is expected to affect the satisfaction of the system users. For FEB Unud, the result ofthis study is expected to provide feedback for the faculty leaders in order to take corrective measures.For other educational institutions, the study is expected to be a model of academic information systemdevelopment.

Key concepts: Quality (philosophy), Information system, Information quality, Service quality, Affect (linguistics), Perception, Order (exchange), Psychology

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