Cost of Quality Evaluation Methodologies Handbook

Abstract : The purpose of the handbook is to function as an aid to the understanding of the concept of cost of quality and its value as a management tool. Individuals who are not a part of a quality assurance organization must recognize that there are activities which go on in their area of interest that are indeed part of the total cost of quality for an organization. This handbook is designed to be used by people involved with proposal evaluation, fact finding, should cost, quality audits, contractor operation reviews, source selection, pre-award surveys, or any review effort in which visibility into what the government is paying for quality would be useful. All disciplines are involved in these types of reviews and all disciplines have a share in the cost of quality. The quality representative involved in a particular review would be the focal point for overall cost of quality evaluation results. But each of the other team members must find the cost of quality in their specific area, evaluate the cost, and make input to the quality representative for consolidation. The handbook is designed to enable each participant team member to accomplish that task in support of the overall cost of quality effort.