Conflict and communication

Chapter 1: Conflict in Our Lives Popular Attitudes about Conflict The Academic Study of Conflict Learning New Conflict Management Skills Listening and Empathy Chapter 2: Power and Conflict Styles Definitions of Power Applied to Conflict Western Conflict Styles Non-Western Conflict Styles Conflict Coaching Chapter 3: Deconstructing Conflicts Data Sources for Systematic Analysis Two Methods of Conflict Analysis Change-Oriented Conflict Analysis Sample Conflict Analysis Chapter 4: Culture and Conflict The Concept of Culture Individualism and Collectivism High- and Low-Context Cultures The Concept of Face Intercultural Conflict Chapter 5: Negotiating Skills and Resolving Conflicts With Others Negotiation Strategies Negotiation Tactics Negotiation Skills Negotiation Ethics Cultural Issues Conflict Coaching Chapter 6: Dealing With Anger, Aggression, and Bullying Anger Aggression Bullying Chapter 7: Mediation Skills Development of Mediation Mediation in Indigenous Societies Styles of Mediation Conducting a Facilitative Mediation Mediation Ethics Applying Mediation Skills Chapter 8: Online Dispute Resolution Limitations of Online Dispute Resolution Advantages of Online Dispute Resolution The Process of Online Dispute Resolution Closed-Circuit Television Telephone Social Media Chapter 9: Apologies, Forgiveness, and Reconciliation Apologies Forgiveness Reconciliation Justice Chapter 10: Conflict in Organizations and Families Workplace Conflict Family Conflict Narrative Mediation