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Implementation of Enterprise Resource Planning (ERP) Systems

Girish H. Subramanian, Christopher S. Hoffer

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Abstract

Enterprise resource planning (ERP) systems are a growing area of research in business information systems. The primary purpose of this research is to review the literature on ERP implementation and to present results of a case study on ERP implementation. An exploratory case study was conducted to study these research issues. The case study consisted of a survey and interview of 25 employees at one organization. The results provide data analysis findings from the survey and qualitative findings from the interview. Using this case study, the chapter indicates the presence of four phases in ERP implementation through the support from qualitative interviews. Using t-tests, the results confirm the presence of a positive feeling of users toward the four ERP implementation phases.

About this research paper

What this paper is about

Enterprise resource planning (ERP) systems are a growing area of research in business information systems. The primary purpose of this research is to review the literature on ERP implementation and to present results of a case study on ERP implementation. An exploratory case study was conducted to study these research issues. The case study consisted of a survey and interview of 25 employees at one organization. The results provide data analysis findings from the survey and qualitative findings from the interview. Using this case study, the chapter indicates the presence of four phases in ERP implementation through the support from qualitative interviews. Using t-tests, the results confirm the presence of a positive feeling of users toward the four ERP implementation phases.

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OpenAlex reports 2 citations for this work. Citation counts describe recorded attention and do not establish research quality.

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Available abstract

Enterprise resource planning (ERP) systems are a growing area of research in business information systems. The primary purpose of this research is to review the literature on ERP implementation and to present results of a case study on ERP implementation. An exploratory case study was conducted to study these research issues. The case study consisted of a survey and interview of 25 employees at one organization. The results provide data analysis findings from the survey and qualitative findings from the interview. Using this case study, the chapter indicates the presence of four phases in ERP implementation through the support from qualitative interviews. Using t-tests, the results confirm the presence of a positive feeling of users toward the four ERP implementation phases.

Key concepts: Enterprise resource planning, Knowledge management, Feeling, Exploratory research, Process management, Resource (disambiguation), Resource planning, Qualitative research

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