2007•Research on emotion in organizationsRequires access

Chapter 7 Leading with a Smile: The Influence of Managers’ Leadership Behavior on the Emotional Experience of Employees and Customers

Ronit Kark, Hana Medler-Liraz

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Key concepts: Transformational leadership, Transactional leadership, Psychology, Shared leadership, Leadership style, Cross-cultural leadership, Social psychology, Public relations

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Chapter 7 Leading with a Smile: The Influence of Managers’ Leadership Behavior on the Emotional Experience of Employees and Customers — Research Paper | ScholarLens