Ticket-holder number 5

For as long as she could remember, Tania had carried a canister of capsicum spray in her workbag. She'd never had cause to use it but she believed it was only a matter of time. Last Christmas Eve, Sheila from the Dandenong office, had been verbally abused by a customer - some derro who said her mouth looked like a cat's arse and that he wanted to slash her from ear to ear. Poor thing had to take three whole months off work. And when she did come back - at significantly reduced hours - she only managed one shift before breaking down and begging her manager for a transfer...