RETRACTED: Measuring Service Quality in Tourism Industry

This article has been retracted: please see Elsevier Policy on Article Withdrawal (http://www.elsevier.com/locate/withdrawalpolicy). This article has been retracted at the request of Publisher. The authors have plagiarized part of a paper that had already appeared in International Journal of Contemporary Hospitality Management, Volume 10, No 4 (1998) pp 145-158. One of the conditions of submission of a paper for publication is that authors declare explicitly that their work is original and has not appeared in a publication elsewhere. Re-use of any data should be appropriately cited. As such this article represents a severe abuse of the scientific publishing system. The scientific community takes a very strong view on this matter and apologies are offered to readers of the journal that this was not detected during the submission process.