A comparative study between public and private sector banks on the basis of impact of services

Recently the Indian economy has witnessed the emergence of many banks in the private sector. There are several reasons behind the increasing number of commercialization of banks. The growth of such banks is not possible unless they witness some success in the context of customer satisfaction on the basis of various services provided by these banks. There is definitely scope for improving efficiency related to the networks of each bank both in private as well as the public sector bank. The following paper covers the performance comparison of private sector banks and the public sector banks on the basis of services provided to customers.