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[Introduction of quality circles and a quality management system (QMS) in a centralized clinic].

F E Isemer, Schmidt Kj, U. Heuser, G. Kirchgesser

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Abstract

At our hospital, a quality management system was developed according to the DIN EN ISO 9001. Additionally, several quality circles and an external quality control system with three tracer diagnoses were carried out and two studies were performed to detect the internal and external acceptance of the hospital. All strategies induce an increase in the quality of management and of the patients' outcome.

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What this paper is about

At our hospital, a quality management system was developed according to the DIN EN ISO 9001. Additionally, several quality circles and an external quality control system with three tracer diagnoses were carried out and two studies were performed to detect the internal and external acceptance of the hospital. All strategies induce an increase in the quality of management and of the patients' outcome.

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Available abstract

At our hospital, a quality management system was developed according to the DIN EN ISO 9001. Additionally, several quality circles and an external quality control system with three tracer diagnoses were carried out and two studies were performed to detect the internal and external acceptance of the hospital. All strategies induce an increase in the quality of management and of the patients' outcome.

Key concepts: Quality management system, Quality (philosophy), Quality management, Operations management, Quality audit, Medical diagnosis, Control (management), Quality policy

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[Introduction of quality circles and a quality management system (QMS) in a centralized clinic]. — Research Paper | ScholarLens