Doing Privacy: Exploring the Nature of Consumer Privacy and Privacy Management Strategies
Jo En Yap, Michaël Beverland, Liliana L. Bove
Abstract
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Jo En Yap, Michaël Beverland, Liliana L. Bove
Abstract
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Using image-elicited depth interviews, we explore how consumers define privacy and how they achieve it. We find that the meaning informants ascribe to privacy (sovereignty over one’s personal domain) is a reflection of dominant socio-cultural influences. We also identify four categories of strategies used to “do” privacy: withdraw, defend, attack and/or reconcile.
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Using image-elicited depth interviews, we explore how consumers define privacy and how they achieve it. We find that the meaning informants ascribe to privacy (sovereignty over one’s personal domain) is a reflection of dominant socio-cultural influences. We also identify four categories of strategies used to “do” privacy: withdraw, defend, attack and/or reconcile.
Key concepts: Internet privacy, Consumer privacy, Business, Information privacy, Privacy by Design, Privacy policy, Privacy protection, Computer science