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Quality & access in the managed behavioral healthcare industry.

Clarissa C. Marques, R Geraty, Henry T. Harbin, Kim Hoover, J. G W Theis

Abstract

Building on a study of the costs of behavioral healthcare under managed care first released in the March/April, 1994 issue of this journal, the American Managed Behavioral Healthcare Association has now turned its attention to two other fundamental issues in healthcare reform: access and quality. The following study presents data indicating how managed behavioral healthcare plans assure quality and access in such areas as response time, accreditation, provider credentialing, patient satisfaction and outcomes measurement.

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Available abstract

Key concepts: Credentialing, Managed care, Accreditation, Health care, Quality (philosophy), Patient satisfaction, Healthcare industry, Business