Steven A. Crone
Abstract
Launched in October 1990, the National Asthma Campaign telephone helpline answered over 10,000 enquiries in its first 18 months of operation. Most callers were either parents of children with asthma or those with the condition themselves. STEVE CRONE et al describe the operation of the 'Asthma helpline' and the lessons learned about clients' concerns and information needs.
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Launched in October 1990, the National Asthma Campaign telephone helpline answered over 10,000 enquiries in its first 18 months of operation. Most callers were either parents of children with asthma or those with the condition themselves. STEVE CRONE et al describe the operation of the 'Asthma helpline' and the lessons learned about clients' concerns and information needs.
Key concepts: Helpline, Hotline, Asthma, Medical emergency, Medicine, Family medicine, Psychology, Telecommunications