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The Research of Service Management Based Web Service

Zhou Heng-lin

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Abstract

The paper aims to offer some new opinions about combining Web Service and Service Management which are popular now. In allusion to the situation that research for Service Management is focus on the abstract of the concept model and definition of the service, the paper brings forward a new method, which is to separate the function of customer management and service supplier management and regard customer management as a service that will be supplies to customer. in the last part of the paper , a example about FTP service is presented.

About this research paper

What this paper is about

The paper aims to offer some new opinions about combining Web Service and Service Management which are popular now. In allusion to the situation that research for Service Management is focus on the abstract of the concept model and definition of the service, the paper brings forward a new method, which is to separate the function of customer management and service supplier management and regard customer management as a service that will be supplies to customer. in the last part of the paper , a example about FTP service is presented.

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Key contribution

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Available abstract

The paper aims to offer some new opinions about combining Web Service and Service Management which are popular now. In allusion to the situation that research for Service Management is focus on the abstract of the concept model and definition of the service, the paper brings forward a new method, which is to separate the function of customer management and service supplier management and regard customer management as a service that will be supplies to customer. in the last part of the paper , a example about FTP service is presented.

Key concepts: Computer science, Service design, Service (business), Service level objective, Customer Service Assurance, Service management, Focus (optics), Service delivery framework

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