Liu Liwen
Abstract
This paper gives a new concept on the service design in which service package and service delivery system are considered as a integrated entity. Then the several current service design methods are compared and analyzed. Based on it, a new service design method is given.
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This paper gives a new concept on the service design in which service package and service delivery system are considered as a integrated entity. Then the several current service design methods are compared and analyzed. Based on it, a new service design method is given.
Key concepts: Service design, Service delivery framework, Service (business), Computer science, Service system, Service guarantee, Service level objective, Business