2011•Unpublished venueRequires access

Evaluation Model for Quality of After-sale Technical Service of Equipments Based on Fuzzy Comprehension Assessment

Lu Yi

Abstract

The after-sale technical service of equipments is a vital condition of operating properly for equipments,and the evaluation of service quality is an important measure for assuring and improving the after-sale technical service quality.Commencing from the analysis of the contents and quality elements of the after-sale technical service for equipments,the paper builds up an evaluation index system,and sets up an evaluation model on the basis of analytic hierarchy process and fuzzy mathematics theories.The result shows that the effects of this model in application to warships are satisfactory.

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Key concepts: Analytic hierarchy process, Quality (philosophy), Service (business), Fuzzy logic, Service quality, Computer science, Measure (data warehouse), Process (computing)