2005•Zhonghua yiyuan guanli zazhiRequires access

Using the balanced scorecard to implement hospital strategic management

Kong We

Abstract

The balanced scorecard, a new performance management tool used by enterprises, transcends the traditional assessment method of measuring an enterprise only from the financial perspective and renders it possible to view an enterprise simultaneously from four perspectives: financial, customer, internal process, and learning and growth. The balanced scorecard, which can also be used in the medical and health field, enables the hospital to continuously improve performance so as to realize its vision and strategic goals. The paper gives an account of the concept, development steps and principles of the balanced scorecard and its application in hospital strategic management, thus identifying a new channel for hospital development.

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Key concepts: Balanced scorecard, Strategy map, Process management, Process (computing), Business, Strategic management, Field (mathematics), Perspective (graphical)