Considerations about the Transformation of Reference Service Mode in University Library
Jiang Ya
Abstract
Jiang Ya
Abstract
This paper expounds the connotations of reference service,analyzes the changes of university library's reference service in information era from aspects of the concept,organizational management,librarian quality,and service mode,etc.,and puts forward some suggestions on improving the quality of reference service.
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This paper expounds the connotations of reference service,analyzes the changes of university library's reference service in information era from aspects of the concept,organizational management,librarian quality,and service mode,etc.,and puts forward some suggestions on improving the quality of reference service.
Key concepts: Service (business), Service quality, Service design, Computer science, Knowledge management, Process management, Engineering management, Library science