2012Sci-Tech Information Development & EconomyRequires access

Considerations about the Transformation of Reference Service Mode in University Library

Jiang Ya

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Abstract

This paper expounds the connotations of reference service,analyzes the changes of university library's reference service in information era from aspects of the concept,organizational management,librarian quality,and service mode,etc.,and puts forward some suggestions on improving the quality of reference service.

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What this paper is about

This paper expounds the connotations of reference service,analyzes the changes of university library's reference service in information era from aspects of the concept,organizational management,librarian quality,and service mode,etc.,and puts forward some suggestions on improving the quality of reference service.

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Available abstract

This paper expounds the connotations of reference service,analyzes the changes of university library's reference service in information era from aspects of the concept,organizational management,librarian quality,and service mode,etc.,and puts forward some suggestions on improving the quality of reference service.

Key concepts: Service (business), Service quality, Service design, Computer science, Knowledge management, Process management, Engineering management, Library science

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