LU Wen-hon
Abstract
This paper expounds the importance of library’s service for readers, discusses the relationship between the service for readers and the service quality management, and puts forward some countermeasures and suggestions on innovating library’s service for readers.
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This paper expounds the importance of library’s service for readers, discusses the relationship between the service for readers and the service quality management, and puts forward some countermeasures and suggestions on innovating library’s service for readers.
Key concepts: Service (business), Service design, Service quality, Business, World Wide Web, Service delivery framework, Computer science, Marketing