WU Jin-zhon
Abstract
Service is the core content of library service. In the light of the actual situation of library, this paper probes into some measures for improving the service quality from hardware, software and service methods to meet the information needs of readers.
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Service is the core content of library service. In the light of the actual situation of library, this paper probes into some measures for improving the service quality from hardware, software and service methods to meet the information needs of readers.
Key concepts: Service (business), Service catalog, Service design, Service desk, Business, World Wide Web, Computer science, Service delivery framework