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Study on Library's Knowledge Service

MA Yu-lin

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Abstract

Knowledge service,being as an important way to improve the quality of library service,has gotten more and more attentions of the library world.Learning the characteristics of knowledge service and researching the models of knowledge service are helpful for better understanding the contents of knowledge service and improving the quality and level of library's knowledge service.This paper analyzes the present situation of the knowledge service of domestic and foreign libraries,and expounds the characteristics and models of library's knowledge service.

About this research paper

What this paper is about

Knowledge service,being as an important way to improve the quality of library service,has gotten more and more attentions of the library world.Learning the characteristics of knowledge service and researching the models of knowledge service are helpful for better understanding the contents of knowledge service and improving the quality and level of library's knowledge service.This paper analyzes the present situation of the knowledge service of domestic and foreign libraries,and expounds the characteristics and models of library's knowledge service.

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Available abstract

Knowledge service,being as an important way to improve the quality of library service,has gotten more and more attentions of the library world.Learning the characteristics of knowledge service and researching the models of knowledge service are helpful for better understanding the contents of knowledge service and improving the quality and level of library's knowledge service.This paper analyzes the present situation of the knowledge service of domestic and foreign libraries,and expounds the characteristics and models of library's knowledge service.

Key concepts: Service (business), Service design, Knowledge management, Service delivery framework, Service quality, Service desk, Computer science, Business

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