On Levels of Service of Railway Facilities Based on Capacity Utility

Human being is the most important factor in evaluating the quality of transport service. This paper analyzes the meaning of service quality of railway transportation systems. A new methodology is advanced to appraisal the capacity utility for railway facilities both on railway sections and stations. Based on the definition of railway LOSs, the paper constitutes the modeling of the capacity for railway facilities. Horizontal and vertical abundances have been advanced to describe the affection of facility utility on railway LOSs. Four LOSs and their theoretical evidences have then been defined to evaluate the corresponding facility utilities with considerations to railway loading, delay and restoration possibility. Finally, the authors takes the North Zhuzhou Station as an example to analyze its capacities and applications of equipments. A series of measurements have been suggested to improve the operations of the stations to better fit market environment.