Gong Sheng-quan
Abstract
This paper holds that the service innovation of university library should be based on the research on the readers.Thus this paper has conducted a detailed analysis of the characteristics of different reader groups,and discussed about the service innovation to meet the needs of different readers.
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This paper holds that the service innovation of university library should be based on the research on the readers.Thus this paper has conducted a detailed analysis of the characteristics of different reader groups,and discussed about the service innovation to meet the needs of different readers.
Key concepts: Service (business), Service innovation, Computer science, Engineering management, Business, Engineering, Knowledge management, Marketing