Liu Zhi-fang
Abstract
This article makes a thorough analysis of the details of the library service,points out that the detailed service is the source and driving force of the innovative service.All the librarians ought to implement and carry out the detailed service,and actively make innovations in the detailed service.
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This article makes a thorough analysis of the details of the library service,points out that the detailed service is the source and driving force of the innovative service.All the librarians ought to implement and carry out the detailed service,and actively make innovations in the detailed service.
Key concepts: Service (business), Service design, Service guarantee, Service delivery framework, Promotion (chess), Service product management, Service desk, Computer science