Research on a Knowledge Management Model of Modern Service Enterprises Based on Value Chain

With the arrival of knowledge economy,the competitive advantage of enterprise increasingly depends on inimitable knowledge.Knowledge management has become an important way of enterprises to train and create competitive advantages and achieve sustainable development.The knowledge framework of modern service enterprises is analyzed from the point of view of the scientific and technological knowledge,information technology,management concept.The importance of knowledge management to the innovation and development of modern services enterprises is pointed out from the high knowledge,business compound,cooperative work of modern service enterprises.Based on the value chain theory,the process theory of knowledge management and cognition theory,a knowledge management model of modern service enterprise is built.The model's basic activities include the four processes of knowledge acquisition,knowledge use,knowledge storage,knowledge dissemination.The model's support activities include the four aspects of enterprise culture,organizational structure,business processes,technical support.The model's transformation activities include the internalization of explicit knowledge and externalization of tacit knowledge.From the characteristics of own's business,modern service enterprises achieve the optimal allocation of knowledge resources through the synergy of basic activities,support activities,transformation activities,and ultimately form the core competitiveness of enterprises.