2007•Unpublished venueRequires access
Actors and Mechanism of Customer Behavior Loyalty
Pei Cunqiang
1 citations
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Pei Cunqiang
Abstract
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OpenAlex reports 1 citations for this work. Citation counts describe recorded attention and do not establish research quality.
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Key concepts: Customer delight, Customer advocacy, Customer retention, Loyalty business model, Business, Customer equity, Customer satisfaction, Service quality