Thinking of Information Service Quality Management in University Library under the Network Environment
Xiang Chunmei
Abstract
Xiang Chunmei
Abstract
The rapid of the network has brought great changes of library information service in university,and therefore,the information service of university must establish the philosophy of development by services quality.The strategies and methods of total quality management implementation of library information service under the network condition were discussed in order to find a new breakthrough.
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The rapid of the network has brought great changes of library information service in university,and therefore,the information service of university must establish the philosophy of development by services quality.The strategies and methods of total quality management implementation of library information service under the network condition were discussed in order to find a new breakthrough.
Key concepts: Service (business), Computer science, Order (exchange), Quality (philosophy), Service quality, Engineering management, Service catalog, Information quality