An investigation and analysis on reference services in university libraries of Jilin Province
Xiaoyan Liu
Abstract
Xiaoyan Liu
Abstract
Reference service is one of the main services in a library.The quality of reference service is an important sign to measure the social status and influence of a library.The author investigates university libraries in Jilin Province through Web and questionnaires and gives some suggestions on library reference services based on the result.
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Reference service is one of the main services in a library.The quality of reference service is an important sign to measure the social status and influence of a library.The author investigates university libraries in Jilin Province through Web and questionnaires and gives some suggestions on library reference services based on the result.
Key concepts: Service (business), Library science, Sign (mathematics), World Wide Web, Measure (data warehouse), Quality (philosophy), Service quality, Digital reference